Shipping

SHIPPING WITHIN AUSTRALIA

Milk Tooth offers a flat shipping rate of $9.95 within Australia, and we ship for free within Australia for orders over $95. To be eligible for free shipping, you must spend more than $95 in a single order. This offer does not include Express Post or international post.

If you are purchasing any combination of Giddy Giddy Hair Clips, Tattyoo Tattoos and Greeting and Gift Cards only, shipping within Australia is just $2 regardless of how much you spend (or free for orders over $95).

If you are purchasing a single Kolor Paper Storage Bag only, shipping within Australia is just $3.50.

For items weighing less than 3kg, you may choose Express Post at various flat rates that have been set based on order weight. However, as Express Post fees vary considerably according to the cubic size of packages, we do reserve the right to contact you regarding an additional Express Post fee for orders that will incur an additional cost due to their size. You will then be provided the opportunity to pay the additional Express Post fee, choose standard postage instead (with your shipping cost fully or partially refunded according to the circumstances), or cancel your order for a full refund. Express Post is not available for items weighing more than 3kg or for particularly large items.

We reserve the right to charge additional shipping beyond what is stated on this website and charged at checkout should your order be particularly large, bulky or heavy, or if you live in a remote location not serviced by our normal shipping service providers.  If this applies we will contact you as soon as possible and provide you with the additional costing options. You will then be provided the option to either (a) pay any additional shipping charges; or (b) cancel your order for a full refund of the purchase price and any shipping charges already paid.

Bulky orders often necessitate shipment via courier in order to secure the most competitive shipping rates. Our couriers cannot deliver to PO Boxes. If we deem that your order requires shipment via courier and you have provided us with a PO Box address, we will contact you for an alternate address. We will unfortunately be unable to ship to your PO Box address.

Milk Tooth rewards points cannot be used to offset the cost of shipping.

Collection from Charlestown, NSW

Our local customers are always welcome to collect their orders from us in Charlestown, NSW and avoid shipping costs in doing so. Please pay for shipping as per normal when you checkout your order, and then email us at sales@milktooth.com.au to let us know you'd like to collect your order. We'll then refund your shipping charge and work out a suitable day and time for collection.

SHIPPING OUTSIDE OF AUSTRALIA

International shipping costs are calculated at checkout and based upon the weight of the order. Please contact Milk Tooth if your country is not listed at checkout and we will happily generate a quote specifically for your order. Unfortunately, we are unable to ship to the U.S., Canada, or other North American countries at this point in time.

    Milk Tooth reserves the right to charge additional shipping beyond what is charged at checkout should your order be bulky or if you live in a remote location not normally serviced by our shipping service providers. If this applies we will contact you as soon as possible and provide you with the additional costing options. You will then be provided the option to either (a) pay any additional shipping charges; or (b) cancel your order for a full refund of the purchase price and any shipping charges already paid.

    All international orders will be sent by airmail, usually with only limited or no tracking and an estimated delivery timeframe of two to three weeks. International deliveries will be sent without insurance. Milk Tooth cannot be held responsible if your order goes missing. You are welcome to contact Milk Tooth if you wish to pay extra for airmail, tracking and/or insurance, and we will investigate the options for you and provide you with a quote.

    Please contact Milk Tooth prior to purchasing items that weigh more than 2kg or that are particularly large or bulky if you are based outside of Australia.

    International customers are responsible for their own local duties and taxes.

    Milk Tooth rewards points cannot be used to offset the cost of shipping.

    SHIPPING TIMES

    Milk Tooth makes every effort to ship orders as quickly as possible. We dispatch orders from NSW within 12 to 48 hours of payment confirmation whenever possible, but please allow up to three business days for your order to be processed and packed, or five business days if you purchase while we are running a sale or promotion. Milk Tooth observes NSW and national public holidays and does not dispatch orders on these dates or on Saturdays or Sundays.

    Except for pre-orders and special orders where longer time periods have been stated, please allow between two to seven business days from the date of dispatch for delivery within Australia, and in some cases up to 10 to 15 business days (for example, Perth and rural or remote locations). Please note no deliveries are made on Saturdays, Sundays or public holidays. Please note Milk Tooth cannot be held responsible for late or delayed deliveries or loss or damage relating to late or delayed deliveries.

    Please allow a minimum of two to four weeks for international orders, and longer over holiday periods.

    An Express Post option can be selected at checkout for domestic orders weighing less than 3kg (excluding particularly large items). We endeavour to dispatch Express Post orders on the same business day or the business day following their placement. Australia Post's Express Post service aims for next day delivery, however, this only applies to destinations within the Express Post network and is out of Milk Tooth's control, so we are unable to guarantee this turnaround time to our customers, particularly those customers based in rural or remote locations.

    SHIPPING OF RETURNS & REFUNDS

    Please refer to Milk Tooth's Exchange & Refund Policy for details on shipping charges and arrangements in the case of a refund or exchange.

    LOST-IN-TRANSIT ITEMS

    Items are not deemed lost-in-transit until at least three weeks have passed since their date of lodgement (for items addressed to locations within Australia). Lost-in-transit items cannot be replaced or otherwise addressed until an investigation has been completed by Australia Post or the courier service used to deliver those items.

    All international orders will be sent without insurance or tracking, unless otherwise arranged directly with Milk Tooth and paid for. Milk Tooth cannot be held responsible if an international order goes missing.

    ACCURACY OF SHIPPING INFORMATION

    As the customer, you are responsible for providing Milk Tooth with a complete and correct shipping address for your order. If your parcel is returned to Milk Tooth by one of our service providers due to an incorrect or incomplete shipping address, we will provide you with the options of a) providing us with a correct and complete shipping address and paying any additional postage costs incurred in attempting to resend the package to you; or b) cancelling your order for a full refund minus the actual costs of postage already incurred by Milk Tooth.

    SERVICE PROVIDERS

    Milk Tooth uses a combination of Australia Post and couriers, such as Fastway, to deliver orders to you.